Training and Learning Solutions

Provide leaders with the necessary knowledge and skills to identify and mitigate psychosocial risks and proactively support a psychologically safe work environment. The topic explores:

• The importance of creating and maintaining a psychologically safe work environment
• Key strategies to build a climate of psychological safety
• How to express that leaders care about wellbeing
• The identification of key psychosocial risks within their team to develop an appropriate action plan
• Appropriate control measures to manage psychosocial hazards

Delivery method:  Webinar/ Workshop/ Blended Program

Explore how leaders can connect with employees to foster engagement and maintain positive work performance. The topic explores:

• Factors that influence employee performance and engagement
• The early warning signs of disengagement
• A framework to support effective communication and constructive interactions
• Key interpersonal skills that promote effective communication
• The use of reflective practice in the provision of constructive performance  feedback
• Best practice leadership strategies to support staff engagement

Delivery method:  Webinar/ Workshop/ Digital/ Blended Program

Aimed at customer-facing staff, this topic explores the common emotional reactions and early signs of distress stakeholders may experience. It assists staff to:

• Recognise the dynamics that operate in dealing with challenging stakeholder interactions
• Identify the common emotional reactions stakeholders can experience during an interaction
• Describe a framework to strategically respond to and diffuse challenging emotions and behaviours from stakeholders
• Identify the challenges faced within their role when engaging with stakeholders and effective strategies to navigate them
• Explore ways to look after themselves and maintain their mental wellbeing

Delivery method:  Webinar/ Workshop/ Digital/ Blended Program

• Examine how we handle change and the impacts of uncertainty and anticipation
• Identify the potential emotional reactions we can experience during a change journey
• Recognise how our mindset and interpretations can impact our ability to cope
• Describe how we can adjust and use strategies to assist us to manage uncertainty and build an adaptive mindset
• Identify ways to look after ourselves and our mental wellbeing during periods of change

Delivery method:  Webinar/ Workshop

Explore how people leaders can support a team through organisational change, including:

• The different reactions employees are likely to experience in response to challenges, such as change and uncertainty
• How to support the team through these emotions (before, during and beyond outcome conversations)
• How to identify the early warning signs of distress and disengagement
• Why leaders are best placed to engage early and often with employees through an organisational change process
• The necessary skills and a framework leaders can apply to build capacity and confidence to connect with their team

Delivery method:  Webinar/ Workshop

Aimed at Management level employees, this topic assists leaders to intervene early to promote positive mental health within the workplace. Upon completion participants will be able to;

• Describe why early intervention is important in maintaining wellbeing within the workplace
• Outline the important role leaders play in early mental health intervention within the work environment
• Recognise the early warning signs of distress and disengagement
• Identify the impacts of the distress cycle
• Apply an early intervention framework to engage in effective conversations

Delivery method:  Webinar/ Workshop/ Digital/ Blended Program

Examine the impact of our mindset and interpretation on how we respond to challenges and explore strategies to build a mindset to maintain your mental wellbeing. Upon completion participants will be able to:

• Outline the impacts our mindset and interpretations have on the way we respond to challenges in our lives
• Identify strategies to build a mindset that maintains your wellbeing
• Apply a framework to support your interactions with others who require support

Delivery method:  Webinar/ Workshop/ Digital / Blended Program

An overview of the important role Psychological First Aid plays in supporting those experiencing distress within the workplace. Upon completion participants will be able to;

• Describe the role psychological first aid plays in supporting colleagues in the workplace
• Outline the aims, goals and limitations of psychological first aid
• Evaluate the use of interpersonal skills to effectively provide psychological first aid
• Recognise the signs of distress
• Apply the Psychological First Aid framework
• Describe the important concepts related to psychological first aid

Delivery method:  Webinar/ Workshop/ Digital/ Blended Program

This course, aimed at customer-facing staff, explores the challenges that customers may be experiencing. It assists these staff to:

• Identify the early warning signs of distress
• Develop and utilise a framework to strategically respond to, and defuse, challenging emotions and behaviour from customers
• Learn strategies for effective communication to support people in distress
• Explore supports for ourselves, including self-care.

This training explores the concepts of trauma, how it affects individuals, and how repeated exposure to others’ trauma can influence our own wellbeing. The training explores:

• Challenges faced by staff within their role and the impact of these challenges
• The trauma response, including the different types of trauma and how it can impact people
• The early warning signs of distress
• Influential factors that impact the ability to cope with trauma
• How to resolve/navigate traumatic reactions and connect and receive support
• practical self-care strategies to support wellbeing and resilience

Delivery method:  Webinar/ Workshop/ Digital

The Peer Support Program provides staff with the necessary skills, knowledge and behaviours to support colleagues who are experiencing distress the work environment. The program partners with client organisations to establish a Peer Supporter network that is visible and are a known resource within the organisation to provide staff support

Program components:

• Participant interviews and assessment
• 2hr Online eLearning course
• 2-day Skill development session

Optional additional services:

• Community of practice sessions
• Refresher training
• Peer Support Supervision

This program explores the person-centered approach to injury management and return to work coordination for complex physical and psychological injury cases. The program will examine how to apply a person-centered communication framework to effectively engage with team members, managers and treating health practitioners to improve team members’ health and return to work outcomes.

Program components:

• 3hr Online eLearning course
• Full day skill development session