Mental Health & Wellbeing Training

• Increase knowledge and awareness about the impact of mental health on the individual and the workplace.
• Learn how to recognise distress and how this impacts on workplace interactions.
• Provide a framework to enable people to support a colleague.
• Provide information and resources for available supports.

• Develop an understanding of how psychological injuries develop and present in the workplace – drawing the connection between disengagement, conflict, and psychological injury.
• Learn how to recognise and defuse the early warning signs of distress and disengagement and resolve conflict before it escalates.
• Develop an understanding of the alienation process and the trajectory of psychological injury.
• Identify factors that can influence the trajectory of psychological injury.
• Build capacity and confidence with a framework to enable Managers to engage in conversation with staff who may be disengaged, distressed or experiencing conflict.
• Determine when other resources and professional help is required.
• Workshop case scenarios and practice conversations in a role play environment.
• Support Managers with strategies for self-awareness and self-care.

This course, aimed at customer-facing staff, explores the challenges that customers may be experiencing. It assists these staff to:

• Identify the early warning signs of distress
• Develop and utilise a framework to strategically respond to, and defuse, challenging emotions and behaviour from customers
• Learn strategies for effective communication to support people in distress
• Explore supports for ourselves, including self-care.

This course assists staff to develop an understanding of why it is important to engage with workplace issues, including:

• Learning how to recognise distress and how this impacts on workplace interactions
• Learning strategies for receiving and responding to feedback
• Learning strategies for approaching others to provide feedback
• Providing a framework to enable staff to engage in effective conversations
• Developing interpersonal skills to promote effective communication

This course examines the impact of our mindset and interpretation on how we respond to challenges. It will assist staff to:

• Learn strategies to build a mindset to:
  • Build positive self-belief
  • Adopt an internal locus of control
  • Maintain perspective
  • Socially connect
  • Embracee change and flexibility
  • Problem solve
  • Engage in self-care
• Use the Start, Stop, Continue framework to take action to maximise wellbeing

This course provides participants with an understanding of Psychological First Aid, including:

• What Psychologically First Aid is designed to accomplish, and as importantly, what it is NOT designed to accomplish
• An understanding of the PFA Framework
• An understanding of ‘Hot Topics’ that may occur alongside instances where PFA is required

• Develop an understanding of psychological agility
• Examine the impact of our beliefs and interpretation on how we respond to challenges
• Explore the factors that contribute to building resilience and being psychologically agile
• Learn practical steps to build and maintain psychological agility

• Explore the impacts of challenging life events
• Examine the impact of our beliefs and interpretation on how we respond to challenges
• Explore how we can adjust to a new landscape
• Learn strategies to build a mindset to bounce back from challenges

• Learn a practical framework to maximise managers’ engagement with employees in a performance management context.
• Develop and enhance key interpersonal skills to promote effective communication.
• Build capacity and confidence for managers to defuse and manage challenging behaviours.
• Develop the skills to use a Reflective Practice Framework with staff to maintain positive performance and develop staff capability in a supportive and constructive way.
• Learn a Leadership Best Practice model to maximise staff performance.
• Engage in case scenario discussions to apply the acquired skills and frameworks.