A Modern EAP Solution
An Innovative EAP Solution Designed for Small and Medium Enterprises
We know that work can be stressful and that life outside of work can be even more so. That’s why we’ve developed this program to provide support and resources to your employees when they need it most.
Our program is designed to help employees manage stress, improve work-life balance, and address personal and professional challenges. Whether you’re facing a difficult situation at work or in your personal life, we’ve got you covered. Taking care of your employees is essential to organisational success. With this program, we hope to create a positive and supportive environment where your employees can thrive.
Traditional EAP services are becoming increasingly less effective, so we have developed a new solution...
On-Demand
With on-demand live chat, plus video and phone counselling available, our EAP service is available to your staff at a time and in a manner that best meets their needs.
Consistent
Your staff will be matched with a counsellor, ensuring that rapport will be built, and a consistent service provided each session.
More Than Just EAP
In addition to traditional EAP, staff receive access to Manager Assist, to our Wellbeing Portal and to our LMS system.
Unlimited
Provide your employees with unlimited access to the employee assistance program and online support and educational platforms with our premium packages, providing support for your staff in a manner that best suits their circumstances.
Basic
- Unlimited Live Chat
- 3 x Individual / Family Sessions
- 3x Manager Assist Sessions
- Wellbeing Portal Access
- Utilisation Reporting
$499
per month (excl. GST)Standard
- Unlimited Live Chat
- Unlimited Individual / Family Sessions
- 3x Manager Assist Sessions
- Wellbeing Portal Access
- Utilisation Reporting
$999
per month (excl. GST)Premium
- Unlimited Live Chat
- Unlimited Individual / Family Sessions
- Unlimited Manager Assist Sessions
- LMS & Wellbeing Portal Access
- Utilisation Reporting
$1,499
per month (excl. GST)Prices listed for organisations with less than 100 employees. Should you have a larger workforce, please contact us for a custom quote.
Frequently Asked QuestionsFAQ
1
What is an EAP?
Employee Assistance Program (EAP) is a workplace-centric initiative aimed at supporting employees in navigating personal challenges that might impact their job performance. At the heart of EAP is confidential counselling—a short-term, solution-focused service provided to individual employees. Not only do employees have access to trained counsellors for any psychological concerns, but in certain instances, their immediate family members can also avail of this benefit. Beyond reactive support, EAP emphasizes proactive and preventive strategies, equipping organisations with the understanding and tools to anticipate and address potential mental health issues stemming from both professional and personal scenarios. The ultimate goal of EAP is to uplift employee well-being and foster a positive organizational culture.
2
Will my Employer Find Out I'm Having Counselling?
One of the primary barriers to using an EAP service is the uncertainty surrounding privacy and confidentiality. Carfi recognizes that confidentiality is paramount; as such, employees are informed about confidentiality both before and during the initial EAP counselling session. If a client wishes for their organisation to be aware of their counselling, they must sign a release of information form outlining the specifics and terms of any disclosure. Carfi is committed to upholding the confidentiality of clients undergoing counselling and their employer organisation, in addition to meeting its legal obligations. We are acutely aware of and committed to both the legal and ethical requirements regarding confidentiality.
3
How Do You Maintain Confidentiality if My Employer is Paying?
No personally identifiable information is provided to our client organisations, including on invoices. Each month, your employer is invoiced for that month’s aggregated services, with no information provided about who accessed these services. On a quarterly basis, client organisations receive general statistical reports about the overall utilisation of the EAP service (for example, total number of sessions). These reports are aggregated and anonymised and do not contain any identifiable information.
4
How Can I Access the EAP Program?
If Carfi is your organisation’s EAP provider, you can access the program in the following way:
- Call the EAP Hotline: Contact our team at Carfi on 1300 737 403 to schedule your appointment.
- Access our Online Portal: If your organisation provides access to Carfi’s Online Portal, you can book sessions via an online form or contact our consultants directly via the Web Chat.
5
Can Anyone Access the EAP Program?
Carfi’s EAP services are available to employees and family members (if applicable) of our client organisations. If your organisation does not have a dedicated EAP provider, please contact us to discuss a plan that may be suitable for your organisation.
