Mediation Services


How Can Carfi Help?

A robust and evidence-based approach that provides a structured, decisive and effective response to an identified interpersonal conflict in the workplace.

The mediation model encourages the two parties involved to identify and develop a clearer understanding of the disputed issues, develop options, explore possible resolutions and endeavours to reach agreement and resolution of the issues that are consistent with organisational policies and relevant legislation.

The decision to participate in workplace mediation is voluntary. The parties to the dispute are informed that they can cease the mediation at any time if they believe that continuing is not in their own best interests. Alternatively, the parties can request a short break for consultation with support people, advisers or alternatively to gather thoughts at any time.

Mediation Consultants assist the parties to reach agreements that are consistent with organisational policies and legislation.

An overview of Carfi’s mediation process is provided below:


The first step is an assessment, including:

Review of the issues
History and context of the dispute
Review of any supporting documentation
Discussion with the employer representative / referrer
Confidential, individual interviews with key stakeholders

02The Mediation Session(s)

At the joint meeting(s) the Mediation Consultant assists the parties to:

At the joint meeting(s) the Mediation Consultant assists the parties to:

Identify the issues in dispute
Begin a dialogue about how each issue can be resolved
Develop options that will meet their needs
Weigh each option and agree on which option will achieve a positive outcome
As agreements are reached they are recorded for inclusion in a Mediation Report.


As part of the conclusion of the mediation process:

A written record of the agreements reached will be provided to all stakeholders
If required, a formal report will also be provided