Employee Assistance Program


A Boutique Approach to Clinical Services

Evidence based clinical services aimed at improving your occupational, social and psychological areas of functioning.

Carfi provide an EAP that’s developed by a team of qualified professionals experienced in providing personal and work related assistance. We use counselling and coaching techniques that are confidential, short-term and solutions focused.

The referral can be made either as a self-referral by the employee, or a referral by a supportive team leader or manager.

  • EAP
  • Manager Assist
  • Career Assist
Access to the EAP 

EAP services are available 24 hours a day, 7 days a week via face-to-face meetings or telephone within minutes in emergencies. The EAP is tailored to the organisation’s requirements – onsite at your premises or offsite through our network of serviced offices Melbourne, Sydney and Canberra.

Presenting Issues during the EAP

A Carfi EAP service may cover the following issues:

  • Psychological health issues (anxiety/depression)
  • Personal / emotional stress
  • Stress management
  • Anger management
  • Trauma counselling
  • Adjustment issues
  • Chronic pain
  • Life transition / Career transition issues
  • Relationship and family issues
  • Self-esteem and self-development
  • Substance-related issues
  • Addictions
  • Grief and loss
  • Interpersonal conflict with peers and supervisors
  • Management coaching
  • Workplace Bullying / Harassment / Grievance Issues
  • Work performance and role issues
Employee benefits
  • A confidential service which is voluntary and has no out of pocket expenses
  • Promotes independence, improved work/personal performance and relationships for a wide range of issues
  • Access to a broad base of external support services for longer-term assistance where necessary.
Organisational benefits
  • A dedicated Account Manager who understands the culture, policies and processes of the organisation and is responsive to the changing organisational needs
  • A tailored EAP that is reviewed on a regular basis
  • A reliable and effective service
  • Interventions that are solutions oriented and focused on empowering employees with strategies and skills to solve their own problems
  • Effective outcomes that can reduce and/or avoid costly stress-related absenteeism and help maintain productivity of the workforce
  • A regular reporting function and the communication of emerging trends and hot spots within the bounds of confidentiality.

As part of the EAP, the Manager Assistance Program is a coaching service that gives supervisors and managers the opportunity to discuss work related challenges and concerns in a confidential setting. This could include topics such as staff behavioural issues or team difficulties. It’s designed to complement internal HR support and provides an additional resource for HR to use when coaching and developing managers.

Topics within the program include:

  • Effective communication
  • Effective leadership styles
  • Interpersonal and team conflict resolution
  • Management of challenging staff behaviour
  • Team building and people management coaching
  • Balancing operational and strategic demands of the role
  • Management of change and transition
  • Strategic advice in managing issues related to health, performance and conduct.
Designed to respond to the needs of staff and managers seeking to enhance their career mobility and opportunities. This service can be offered as part of internal career development or in response to career transition issues.

The Career Assistance Program is available to provide the necessary support to employees in the following areas:

  • Explore options for their next career move or future career planning
  • Assess their transferable skills, abilities and interests and identify their strengths
  • Seek to identify other suitable employment options and job opportunities
  • Explore options for professional development to inject further stimulation in their current position or for the prospect of promotion with their current employer
  • Identify areas of professional development to assist them to meet the challenges and demands of their current position
  • Access to confidential outplacement support at the prospect of redundancy or redeployment.

Carfi has a specialised outplacement program as part of the Career Assistance Program, which involves:

  • Vocational Assessments
  • Vocational Re-Education Assessments
  • Vocational Counselling
  • Resume Development and Job Applications
  • Interview Skills Coaching and Presentation
  • Job Seeking skills development and Outplacement Support