This course, aimed at customer-facing staff, explores the challenges that customers may be experiencing. It assists these staff to:

• Identify the early warning signs of distress
• Develop and utilise a framework to strategically respond to, and defuse, challenging emotions and behaviour from customers
• Learn strategies for effective communication to support people in distress
• Explore supports for ourselves, including self-care.

If you have any queries please email elearning@carfi.net.au