Tailored Training Programs and Workshops

Aimed at employees, managers and executives, Carfi training sessions and workshops educate and demonstrate techniques to effectively deal with various issues people are likely to be confronted with within a workplace.

To minimise work disruption, our programs are conveniently delivered at centrally located sites across Victoria. Our training sessions are designed to raise workplace issue awareness and include a number of skill building exercises. Our sessionsare ‘hands-on’ so that each participant gains a clear understanding of the topic and can learn how to reach a resolution.

Our highly popular programs include:

  • Stress management workshops
  • Compassion fatigue
  • Building Resilience
  • Effective management of stress claims
  • Critical incident debriefing protocol
  • Resistance in clients
  • Using transference as an effective therapeutic tool
  • Coping with change effectively
  • Depression in men
  • Effective management of workplace bullying
  • Developing employee wellbeing policies and practices
  • Building effective teams
  • Conflict resolution techniques
  • Recognising blocks in productivity
  • Avoiding stress and recognising    psychological downtime
  • Assertiveness workshops
  • Change management
  • Psychological first aid
  • Raising self and team awareness - early intervention strategies
  • Relationship between style difference and workplace conflict
  • Grievance training – policy and procedure development


Consulting Services

Our strategic services include:
  • Organisational reviews
  • Organisational development
  • Change management
  • Team development
  • Individual staff development
  • Leadership development
  • Performance management support
  • 360 degree performance appraisals for management
  • Executive coaching
  • Implementation and delivery of EAP, critical incident management, crisis management
  • Development of early intervention programs and risk management programs relating to workplace disputes and injury
  • Workers Compensation premium management
  • Implementation and delivery of mediation services
  • Recruitment and psychological testing and screening
  • Undertaking fitness for duty assessments

Our executive team will assess a client’s situation and then deploy the most suitable resources. Every client brief receives a needs analysis to make sure our strategies match those that are required to achieve the right outcome.


Healthy Workplace Training Programs

These programs change workplace culture from one of continual conflict, to a far more positive environment that promotes resolutions and conflict avoidance.

The primary focus is line managers who have a particular and direct influence on a team. The training builds both the line manager’s and the team’s capacity to:

  • Recognise the development of the workplace stress cycle
  • Recognise conflict early and the mechanisms of conflict
  • Identify functional conflict versus dysfunctional conflict
  • Examine the effects of conflict avoidance versus conflict resolution
  • Develop a shared understanding of ‘respect’
  • Build and develop strategies and management skills in conflict resolution
  • Identify the need for timely and effective responses to conflict
  • Developing Alternative Dispute Resolution options


Employee Assistance Program (EAP)

Professional Counselling Service
It’s important for an injured employee to be assisted during recovery, so they can function as effectively as possible at work and at home. Which is why Carfi provide an EAP that’s developed by a team of qualified professionals experienced in providing personal and work related assistance. We use counselling and coaching techniques that are confidential, short-term and solutions focussed.
The referral can be made either as a self-referral by the employee, or a referral by a supportive team leader or manager.

Access to the EAP
EAP services are available 24 hours a day, 7 days a week via face-to-face meetings or telephone within minutes in emergencies. The EAP is tailored to the organisation’s requirements - onsite at your premises or offsite through our network of serviced offices in the Melbourne metropolitan area and through our regional offices.

Presenting Issues during the EAP
A Carfi EAP service may cover the following issues:

  • Psychological health issues (anxiety/depression)
  • Personal / emotional stress
  • Stress management
  • Anger management
  • Trauma counselling
  • Adjustment issues
  • Chronic pain
  • Life transition / Career transition issues
  • Relationship and family issues
  • Self-esteem and self-development
  • Substance-related issues
  • Addictions
  • Grief and loss
  • Interpersonal conflict with peers and supervisors
  • Management coaching
  • Workplace Bullying / Harassment / Grievance Issues
  • Work performance and role issues

Benefits for the employee include:

A confidential service which is voluntary and has no out of pocket expenses

  • Promotes independence, improved work/personal performance and relationships for a wide range of issues
  • Access to a broad base of external support services for longer-term assistance where necessary.

Benefits for the Organisation include:

  • A dedicated Account Manager who understands the culture, policies and processes of the organisation and is responsive to the changing organisational needs
  • A tailored EAP that is reviewed on a regular basis
  • A reliable and effective service
  • Interventions that are solutions oriented and focused on empowering employees with strategies and skills to solve their own problems
  • Effective outcomes that can reduce and/or avoid costly stress-related absenteeism and help maintain productivity of the workforce
  • A regular reporting function and the communication of emerging trends and hot spots within the bounds of confidentiality.